To place an order, you first need to create an account and login to simply browse our products, click "Add to Cart" on any item you wish to purchase.
When you're ready, go to your cart, review your items, and proceed to checkout. Fill in your delivery
details and choose your preferred payment method to complete your order.
Orders can be modified or cancelled within 24 hours of placement. Please contact our customer support
team immediately at support@zeezeekay.com with your order number. After 24 hours, orders are processed
and cannot be modified.
Once your order is confirmed and delivered, you will receive a tracking number via whatsap.
You can also track your order by logging into your account and visiting the "My Orders" section.
Payments
We accept the following payment methods:
Orange Money - Pay via mobile money
Cash on Delivery - Pay when you receive your order
Bank Transfer - Direct bank transfers (contact us for details)
Yes! We take security very seriously. All payment transactions are encrypted and processed through
secure channels. We never store your payment information on our servers.
To pay with Orange Money:
Select "Pay with Orange Money" at checkout
You'll receive a reference number
Dial *144# on your Orange phone
Select "Pay Merchant" and enter the payment details
Confirm the transaction with your PIN
Delivery
We offer free delivery on all orders! There are no hidden fees or additional
charges for delivery. Your order will be delivered to your doorstep at no extra cost.
Delivery times vary depending on your location:
Freetown: 1-3 business days
Other cities: 3-7 business days
Remote areas: 7-14 business days
We deliver across Sierra Leone! If you're unsure about delivery to your specific location,
please contact our customer support team and we'll be happy to assist you.
Returns & Refunds
We accept returns within 7 days of delivery for unused items in their original packaging.
Please contact our customer support team to initiate a return. Return shipping fees may apply.
Once your return is received and inspected, we will notify you of the approval or rejection
of your refund. If approved, the refund will be processed to your original payment method
within 5-10 business days.
Account
Click on the "Register" button at the top of the page. Fill in your name, email address,
and password. Once registered, You can then log in
and start shopping!
On the login page, click on "Forgot Password". Enter your registered email address and
we'll send you a link to reset your password. If you don't receive the email, please
check your spam folder.
Log in to your account and go to "Account Settings" or "Profile". From there, you can
update your personal information, change your password, and manage your preferences.
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Still Have Questions?
We're here to help! Contact our support team for personalized assistance.